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Imagine a guest checking in with a single tap, sipping a local sparkling wine while their spa itinerary prints out, perfectly customized, color-coded, and leading each guest through their entire stay in Dahn, a tiny forest town near the French boarder in southwest Germany.
Pfalzblick Wald Spa Resort isn’t a tech flagship in a big, bustling city. It’s an independent four-star superior wellness retreat wrapped in pine trees, known more for its natural swimming pond with a water surface of 1,500 m² and a garden paradise of 61,000 m² than middleware. But as its old software reached its limits, the team took a leap, replacing every core system in one bold rollout, and built one of the most connected hotel operations in Europe.
At the heart of this transformation are Shiji’s Daylight PMS and Meridian Experiences, forming a unified digital ecosystem where spa, dining, housekeeping, payments, and guest engagement flow together seamlessly. The result? Fewer screens, fewer clicks, and more time for staff to focus on delivering the serene, personalized experiences that define Pfalzblick.
To understand how a boutique wellness resort pulled off such a radical shift, we sat down with General Manager Volker Zimmermeier to hear first-hand how the project unfolded, the challenges his team faced, and the lessons learned along the way.
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