Knowledge Hub

Join Shiji's Jessica Kurtz as she takes a deep dive into the latest guest feedback from Munich hotels during Oktoberfest 2024. Discover insights on guest satisfaction trends, from room cleanliness to value for money, and see how Munich stacks up against other European cities. Key highlights: - Oktoberfest visitor stats and guest expectations - Munich hotels' Global Review Index (GRI) scores compared to other cities - Breakdown of review sources and top feedback categories - Actionable insights for hoteliers to enhance guest experience in high-demand periods Whether you’re a ReviewPro client or new to our guest intelligence solutions, learn how semantic analysis can help you turn guest feedback into impactful improvements. Download our latest Guest Experience Benchmark

Join this exclusive discussion to explore dynamic hotel pricing, occupancy trends, and guest satisfaction during the Paris 2024 Olympics. Gain valuable insights from industry leaders as Lighthouse’s Blake Reiter and Shiji’s Bruno Saragat share expert analyses on market behaviors, pricing strategies, and guest review data. Don’t miss this opportunity to learn key takeaways for future events!

The latest trends and strategies to elevate guest experiences in 2024 and beyond: from leveraging F&B revenue to meeting sustainability expectations. Our expert speakers will provide valuable insights backed by data and real-world examples.

As hotels adopt more technology to create efficiencies and improve the guest experience, the hotel tech stack is growing into an unmanageable beast for many hotels. This is creating a complex web of challenges with integration, systems management, and data security. Technology is meant to simplify and streamline hotel operations, not make things more difficult. Is the utopian vision of a fully integrated, cloud-based tech stack slipping away?

In the past two years, strong demand has given hotels a virtual blank check for room rates. So far, hotels have avoided a major backlash in reviews, but all that could change quickly.

The guest experience is always a top consideration when hotels adopt technology, but the impact on employees is critical too. If staff find the system difficult to use, aren’t properly trained, or can’t serve guests efficiently, it will jeopardize successful deployment.

While the rooms side of the hotel business has been adopting technology at dizzying speed, the F&B department has been slower on the uptake. Yet with chronic staffing shortages and dwindling profits, the need for technology in F&B is even more acute.

Artificial intelligence receives a lot of hype these days, but what exactly does it mean for hoteliers? And how is it changing hotel technology and the guest experience?

As hotels look for more ways to increase efficiency and save costs, automation technology is playing a greater role in the hotel experience for guests and employees alike. But do guests really want automation or is it a myth propagated by technology companies? And does automation enrich hotel jobs or make them redundant?

To improve operational efficiency, minimize cost and secure confidential data, Cloud computing is a reliable solution that is now part of hospitality operations. Listen to our experts discuss this topic and learn valuable lessons on how to apply it to your business.

It's on everybody's mind - brand integrity and distribution and how you can manage both effectively at the same time. Listen to our experts discuss this topic and learn valuable lessons on how to apply it to your business.

On the episode 4 from Shiji Buzz APAC edition, we will talk about automations and guest journey. We’ll discuss the relationship between understanding guest feedback and improving the guest experience.

On the episode 3 from Shiji Buzz APAC edition, we will talk about the latest F&B Technology developments. We’ll discuss how to ensure maximum use of your POS system.

On this second episode from Shiji APAC edition, we'll be talking about the world of Distribution. We’ll discuss how to best re-engage or connect to the new markets as we emerge out of COVID.

We will talked about the migration to Cloud and discussed the main considerations when planning a move from on-premise to cloud technology.

For this Shiji Buzz episode we will talk about how vital integrations are in today's technology landscape.

On the second episode of the Shiji Buzz, we will discussed mobile technology in spas and golf courses, so we hope that you are able to gather some ideas and concepts to take back to your business. Our panelists will share their insights on how to improve your spa and golf businesses through technology.

In our first episode of the Shiji Buzz, we will divulge into Shiji MobilePay and how contactless services have become a crucial instrument in these turbulent times. Learn how Shiji MobilePay can support your efforts to, streamline your operation, empower your employees to focus on service and ensure that technology improves your customers' experience