Shiji amplía las funciones de ReviewPro con respuestas generadas por IA, fortaleciendo su plataforma de gestión de reputación

BARCELONA, Spain, noviembre 19, 2024 – Shiji, the global leader in hospitality technology, announced today the addition of AI-driven review responses within its ReviewPro platform, an enhancement designed to empower hotel staff in providing quick, branded, and personalized responses to guest reviews. This new feature enhances the comprehensive ReviewPro suite, offering hoteliers a complete solution for reputation management that integrates seamlessly with major review platforms, including Booking.com and Google.

La función de respuesta de reseñas generadas con IA permite a los hoteles generar sugerencias de respuestas adaptadas al establecimiento que el personal puede aprobar y enviar directamente a los huéspedes a través de las OTA y las plataformas de reseñas. Esta función permite una comunicación personalizada y multilingüe, garantizando la coherencia del tono y la voz de la marca en todos los canales, al tiempo que mejora la eficiencia de las respuestas y libera al personal del hotel para que pueda centrarse en la interacción personal con los huéspedes.

“With the introduction of AI-driven responses in ReviewPro, we’re excited to help hotels optimize their guest communication and reputation management processes,” said Wietse Bijzeit, VP, Global Solutions Architect at Shiji. “By automating review response suggestions and maintaining brand consistency, ReviewPro provides a complete solution that supports hotels in enhancing the guest experience and strengthening operational efficiency.”

La nueva función de respuesta de revisión AI incluye:

• Personalized and Consistent Responses: Uses property-specific insights to tailor responses, ensuring brand-aligned messaging that resonates with guests.

• Multilingual Support: Automatically translates responses into the guest’s preferred language, allowing teams to engage with an international audience more effectively.

• Flexible and Secure Configuration: Offers control at the account, group, or property level with user management options for response generation and approval, along with volume management and usage reports.

• Enhanced Productivity: Streamlines the review management process, saving time for hotel staff and enabling rapid response without sacrificing quality.

Ahora equipado con respuestas basadas en IA, Shiji ReviewPro ofrece a los hoteles una herramienta completa para gestionar eficazmente las opiniones en línea, ayudando a los hoteles a responder rápidamente a las opiniones de los clientes y, en última instancia, contribuyendo a un mayor nivel de satisfacción y fidelidad de los clientes.

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Acerca de Shiji Group

‍Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions, food and beverage and retail systems, payment gateways, data management, online distribution, and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. For more information, visit shijigroup.com.