Connect instantlywith your guests
Real-time conversations, real guest connections, real results.
Trusted by the world's top hotel groups
Explore Guest Communications
An all-in-one mobile messaging solution
Improve service recovery
Engage with guests in real-time, addressing inquiries and concerns as they arise.
Automate messages and follow-ups
Automate welcome messages, reminders, or post-stay follow-up surveys.
Never wait for support again
24/7 assistance by email, phone, or website
Robust task management
Assign and track tasks to efficiently manage responses to guest requests and concerns.
Ready to connect with your guests?
Take service to the next level
Effortlessly improve the guest experience.
Convenience for your guests
Effortlessly answer guest inquiries, whether about about pool hours or room issues. With immediate responses from your team, guests can skip the front desk and stay informed from anywhere in the hotel.
Streamlined operations via automated messages
Streamline guest communications with automated messages like welcome notes, stay reminders, and post-stay surveys. Keep guests engaged throughout their journey while effortlessly collecting valuable feedback to improve future stays—all without adding to your team’s workload.
Enhanced service recovery via task management
Effortlessly manage guest requests with automated case creation, customizable workflows, and role-based assignments. Set deadlines, track performance metrics, and escalate unresolved cases to ensure no request is overlooked.
New to Shiji?
Founded in 1998, Shiji has grown to over 5,000 employees serving 90,000+ hotels worldwide.
