How can hotels connect every guest experience into a single journey and itinerary?

Meridian Experiences brings these experiences together. It connects activities and golf reservations, resource scheduling, guest profiles, packages and itineraries with the wider guest stay. The idea is simple: one guest, one connected journey and a single itinerary.  

Here are five ways it works.

1. Connect rooms and activity reservations in a single itinerary

When accommodation and experiences are handled independently, staff may need to piece together what a guest has planned and spent. Meridian’s Itinerary Management links experience reservations with room reservations, bringing the stay into one view. Teams can create multiple activity reservations in sequence, add or remove experiences, consider specific guest preferences and support rescheduling when stay dates change. Instead of separate room, spa, golf and activity bookings, teams can work around a single guest journey.

2. Build every experience around the same guest

A single itinerary becomes more valuable when teams also have consistent guest context. Activity and golf information can connect to the guest profile, giving authorized users access to preferences and historical and future experiences during the booking process. Reservations can also be created directly from the profile area. Together, the single guest profile and single itinerary provide two sides of the same journey: who the guest is, what the guest has planned, and how much it has spent in total.

3. Coordinate the resources behind every booking

An experience requires more than an available time slot. A spa treatment may require a therapist and treatment room, while another activity may depend on an instructor, location or equipment. Meridian lets teams define activities, resources, locations, attributes and availability. Its visual planner then brings reservations, capacity and resources together to support day-to-day coordination. Resource Management also supports staff skills, schedules, shifts, leave and availability, helping teams coordinate the people delivering each experience. Inventory Management keeps the physical side of each experience connected too, helping teams manage the equipment, rental items, and supplies needed to deliver each booking.

4. Manage spa, activities and golf as part of the wider stay

Meridian Experiences supports activity, spa, wellness and golf reservations, alongside scheduled classes, tours and social experiences. Packages, add-ons and equipment can also form part of the booking workflow. Scheduled Activities support recurring group experiences with defined schedules, capacity and participant requirements. Golf operations include individual tee-time reservations, a visual tee sheet, course and starting-tee configuration, rates, player information, check-in and equipment tracking. Rather than treating these experiences as isolated bookings, Meridian Experiences helps connect them to the guest and the wider stay.

At Pfalzblick Wald Spa Resort, Meridian Experiences and Daylight PMS connect spa experiences with the wider guest stay, giving teams visibility into guest schedules, treatment history and personalized itineraries. Read the customer story.

5. Connect experiences with commercial and operational workflows

A connected journey also needs the supporting hotel operations behind it. Meridian Experiences uses shared services for pricing, cashiering and correspondence where configured. Hotels can define rates by service, season, day and time, post eligible charges, and manage permitted payment and deposit workflows. Activities and Golf can also connect with guest folios, Profiles, Task Management, room reservations through itineraries, and Rate Manager capabilities. The result is less about connecting technology for technology’s sake and more about helping hotel teams manage experiences around a shared understanding of the guest. That is also central to Shiji’s current connected hospitality vision.

From separate reservations to one guest journey

Guests do not experience a hotel as separate departments. The room, spa treatment, activity or round of golf are all part of the same stay. Meridian Experiences brings those touchpoints closer together through connected reservations, resources, guest profiles and itineraries.  

Built within Shiji’s connected hospitality ecosystem, Meridian Experiences shares capabilities such as guest profiles and cashiering to help connect experience operations with the wider guest stay.

Ready to connect the entire guest journey?

Discover how Meridian Experiences can bring spa, golf, activities, guest profiles, and itineraries together across the stay.

‍