31
August
2021
11:00 am
AEST

Guest Feedback, Automation & the Guest Journey

On the episode 4 from Shiji Buzz APAC edition,  we will talk about automations and guest journey. We’ll discuss the relationship between understanding guest feedback and improving the guest experience. Hear our industry experts discuss:

  • Measuring guest expectations and experience at each stage of the guest journey
  • Current challenges in guest expectations and managing feedback
  • Automation in guest communication and how it affects the guest experience and operational efficiency

Stay tuned for more in our APAC series on Shiji Group Social Media Channels

Register now for this webinar

Our Speakers

Moderator
Avril Carter
Sales Director, Shiji Group

As Sales Director for Australasia at ReviewPro, Avril’s passion is Guest Intelligence in the Australasian hospitality industry. She is committed to helping her clients deliver exceptional guest experiences, and ultimately boost profits and bookings. Responsible for leading and developing the sales and growth of ReviewPro in Australasia, Avril works with both accommodation and tourism brands to help them gain and act upon the unique insights provided via ReviewPro’s Guest Experience Improvement Suite. Avril has more than 20 years experience in hospitality and travel in Australia and Europe, including strategic roles at TripAdvisor, Orbitz Worldwide, and Mandarin Oriental Hotel Group.

Moderator
Malakai Yeomans
Rooms Division Manager – Hotel Realm - DOMA HOTELS

Malakai Yeomans is Rooms Division Manager at Hotel Realm - a hotel of Doma Group. He has broad responsibilities leading the front office, public areas and housekeeping teams. His own career experience spans housekeeping, front office, event sales and management. He prides himself on championing high quality guest experiences that create meaningful moments in people's lives.

Moderator
Fleur Douglas
Head of Managed Services at Bachcare Holiday Homes

Worked in the accommodation industry in New Zealand for over three years, with her team responsible for the preparation and in-stay experience of short term rental houses. Bachcare fully manage over 2300 Holiday Homes providing end to end managed services of guest and owner interactions, allowing owners a hands off experience and for guests to find their happy place.

Moderator

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About The Shiji Buzz

The Shiji Buzz will give you a sneak peek of what is to come for Shiji products and the industry as a whole. With our product and industry experts, we will discuss how the industry is always changing and ways that Shiji can support your vision and direction. We will take you on a journey by exploring everything from guest services, increasing revenue, and utilizing technology to your advantage in this process.Listen to the previous sessions here.

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