Digital transformation has been a topic of discussion for many years in the travel & hospitality industry, but it has only been accelerated at the start of the global pandemic. Many hotels see the opportunities to digitalize their guests' experience but face challenges to succeed. What is digital transformation?
What challenges should hoteliers consider when embracing digital transformation at their property?
Join our highly anticipated Shiji Buzz APAC Episode 3 to listen to our hospitality technology experts discuss some hot topics such as:
Sihil Piyasiri is IHG’s Head of Hotel Solutions & Deployment for EMEAA East which covers Japan, Australasia & Pacific (JAPAC) as well as South East Asia & Korea (SEAK) Business Units. In this role, he is responsible for the strategy and delivery of hotel technology solutions to IHG’s portfolio of 210 plus hotels in 18 countries across the region. Sihil has worked for IHG for over 17 years in a number of technology roles including hotel openings, managing infrastructure and support. Before joining IHG Sihil, worked for Micros-Fidelio, Sheraton and Rydges.
Ted Horner established E Horner & Associates Pty Ltd, a consulting practice specializing in technology consulting for the hospitality industry. He is now widely respected as a leading global consultant in the hospitality industry. In 2002, he was a founding member of HTNG (Hotel Technology Next Generation), a not-for-profit body established in the US to promote open systems integrations between vendors in the industry. Today, he is an Executive Advisor to HTNG.
Nikkie Randhawa-Singh is Senior Vice President of Shiji Group, Asia Pacific, and the Middle East. She has more than 25 years of experience in the hospitality industry. Before joining Shiji in julio 2018, Nikkie held the position of Key Account Director with Oracle Hospitality and held various positions with Micros Fidelio covering areas such as product implementation, training and development, operations management, and key account management. Nikkie is responsible for the management, development, and growth of Shiji in the Asia Pacific and the Middle East. Her goal is to be a true strategic partner with our customers, understanding their business and helping facilitate solutions that alleviate business challenges.
Anthony Stevens has 20 years of Hospitality Technology experience, working with Micros / Oracle for 16 years and Shiji for 4 years before joining Shiji in 2017. Anthony graduated with a background in Hospitality Management and Accounting. He now leads the Operations team for the Asia Pacific to assist with the market penetration of the Shiji portfolio.
The Shiji Buzz will give you a sneak peek of what is to come for Shiji products and the industry as a whole. With our product and industry experts, we will discuss how the industry is always changing and ways that Shiji can support your vision and direction. We will take you on a journey by exploring everything from guest services, increasing revenue, and utilizing technology to your advantage in this process. Listen to the previous sessions here.