23 octubre
10 AM CET
Guest Experience Benchmark LIVE: A summer to remember - Q3 in focus with surprising insights
Shiji Buzz
The Shiji Buzz will give you a sneak peek of what is to come for Shiji products and the industry as a whole.
Watch the recording
Hosted by Jessica Kurtz and Bruno Saragat, this session brings Q3 into focus with expert analysis and visual insights. We’ll explore how guest sentiment evolved during the peak summer season, how satisfaction levels shifted across hotel segments, and what stood out across global and regional markets, especially in Europe.
Our speakers
Jessica Kurtz
Global Product Ambassador, Reviewpro Reputation
Jessica Kurtz is the Global Product Ambassador for Reviewpro Reputation at Shiji, where she works closely with hotel groups worldwide to help them turn guest feedback and benchmark insights into actionable performance improvements.In her role, Jessica connects product strategy, guest experience data, and real hotel use cases, supporting teams across commercial, operations, and customer success. She regularly collaborates with hoteliers to analyze reputation performance trends and identify where guest satisfaction drives competitive advantage.Jessica is a frequent speaker at international hospitality events and brings a global perspective to guest experience benchmarking and reputation management.
Bruno Saragat
Sales Engineer, Shiji
With 11 years of experience in the hotel industry, Bruno Saragat has excelled as both a CRM Manager and Revenue Manager. During his tenure, he successfully implemented the Shiji ReviewPro solution for a hotel group, which led to his current role as a Sales Engineer at Shiji. In this position, he focuses on Reviewpro Reputation and Daylight PMS.
Bruno holds a PhD in Human Biology and Biochemistry, along with master’s degrees in Hospitality Administration, Revenue Management, and Product Management.
About the Shiji Buzz events
The Shiji Buzz will give you a sneak peek of what is to come for Shiji products and the industry as a whole. With our product and industry experts, we will discuss how the industry is always changing and ways that Shiji can support your vision and direction. We will take you on a journey by exploring everything from guest services, increasing revenue, and utilizing technology to your advantage in this process.
